Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order ships, you’ll receive a confirmation email with tracking information.

Please note: During new drops, restocks, or high-volume periods, processing times may be slightly longer. We appreciate your patience while we get your order packed and on its way.

Domestic Shipping (U.S.)

• Free standard shipping on orders $40+
• Orders under $40: shipping is calculated at checkout
• Estimated delivery time after shipment: 3–7 business days

Delivery times are estimates and may vary based on carrier delays or your location.

International Shipping

• Free standard shipping on orders $150+
• Orders under $150: shipping rates are calculated at checkout
• Estimated delivery time: 7–21 business days, depending on destination and customs processing

Please note:

• International customers are responsible for any customs duties, taxes, or import fees required by their country.
• Delivery times may vary due to customs clearance.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email.

Tracking updates may take 24–48 hours to appear once the carrier receives the package.

Incorrect Address or Returned Packages

Please double-check your shipping address before placing your order.

If a package is returned due to an incorrect or incomplete address:

• The customer is responsible for the cost of reshipping.

We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or Stolen Packages

Once a package is marked Delivered, Koa Flō is not responsible for lost or stolen packages.

If your package is missing:

1. Check your delivery area and with neighbors.
2. Contact the carrier directly.
3. If you still need assistance, reach out to us and we’ll do our best to help.

Questions?

Email us anytime at hello@koaflo.com