Help center

Frequently asked questions

Shipping & Delivery

  • We’ll have everything shipped out for you within 1-2 business days.


  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, we offer free shipping for domestic orders over $40 domestic orders and international orders over $150.

  • Yes, we ship our products to selected countries all over the world.

Returns & Refunds

  • Yes, we offer full and partial refunds. Please contact us at hello@koaflo.com.

  • A refund request can be submitted within 7 days after the purchase is made.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.