Help center
Frequently asked questions
Help center
Frequently asked questions
We’ll have everything shipped out for you within 1-2 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
Yes, we offer free shipping for domestic orders over $40 domestic orders and international orders over $150.
Yes, we ship our products to selected countries all over the world.
Yes, we offer full and partial refunds. Please contact us at hello@koaflo.com.
A refund request can be submitted within 7 days after the purchase is made.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.